Tradewise USA Refund Policy

1. Overview

This Refund Policy explains when and how you may be eligible for a refund for payments made to Tradewise USA LLC ("Tradewise," "we," "our," or "us") for our subscription services.

2. Subscription Payments

Tradewise offers subscription-based access to our trade policy intelligence platform. Unless otherwise specified:

All subscription payments are non-refundable
Subscription fees are charged in advance for each billing period
No partial refunds will be issued for unused portions of a billing period if you cancel during that period

3. Exceptions

We may, at our sole discretion, consider refund requests under the following circumstances:

3.1 Service Unavailability

If our service experiences significant unavailability (beyond scheduled maintenance) during a billing period that substantially impacts your ability to use the service, we may offer a prorated refund or credit for the affected period.

3.2 Duplicate Charges

If you have been charged multiple times for the same subscription period, we will refund the duplicate charge(s).

3.3 Trial Period Charges

If you are charged after a free trial despite canceling before the trial ended, we will refund that charge upon verification.

4. Refund Process

To request a refund, please contact us at billing@tradewiseusa.com with the following information:

Your account email address
Date of payment
Reason for refund request
Any relevant details or documentation supporting your request

We will review all refund requests promptly and respond within 15 business days.

5. Payment Method

Refunds will be processed using the same payment method used for the original purchase.

6. Changes to This Policy

We may update this Refund Policy from time to time. The most current version will be posted on our website with the effective date.

7. Contact Us

If you have any questions about this Refund Policy, please contact us at:

Email: billing@tradewiseusa.com